Last updated 2026-04-30 · Questions: welcome@boxvaultzone.one
Cancellation Policy
1. Scope
The following provisions are drafted in a formal register appropriate for commercial training publications operating within the Republic of Korea. They are informational and do not constitute personalized legal advice. Organizations should consult qualified counsel for enterprise-specific obligations. This Cancellation Policy applies to digital articles, bundles, and live recap seats purchased directly from SignalForge Network+ Daily. Enterprise statements of work may supersede sections where explicitly negotiated. Third-party resellers must honor their own policies; we are not responsible for marketplace intermediaries.
2. Eligibility
Consumers ordinarily resident in Korea may invoke cooling-off rights where digital content has not been substantially consumed. Substantial consumption includes downloading beyond preview pages, attending more than one live recap, or receiving customized instructor feedback. Business purchasers may have different eligibility as noted in invoices.
3. Contact
Cancellation requests must be emailed to welcome@boxvaultzone.one with invoice numbers, purchaser name, and a brief reason to help us improve. Phone inquiries should reference the same ticket thread to avoid duplicate processing. We reply within three business days with next steps.
4. Exceptions
No refunds are granted for materials already archived by the purchaser outside permitted channels, for promotional grants marked non-refundable, or for violations of the Terms of Use. Partial refunds may be unavailable where content was bundled at a discount unless required by law.
5. Process
Upon approval, we deactivate download links and remove upcoming seat reservations. Refunds are issued to the original payment path where technically feasible; otherwise we coordinate bank transfers with appropriate documentation. Processing may take up to fourteen business days after approval depending on banking partners.
6. Timeframe
Cooling-off requests must arrive within fourteen days of purchase unless a longer period is mandated for your jurisdiction. Late requests may be considered on a goodwill basis but are not guaranteed. Live events have separate deadlines printed on confirmations.
7. Documentation requirements
Please attach proof of purchase and describe which modules were unused. For corporate reimbursements, include department billing codes only if your employer requires them; we treat such data confidentially. Incomplete packets may delay review.
8. Chargebacks and disputes
Initiating a payment dispute without first contacting us may slow resolution and could trigger account review. We cooperate in good faith with card networks and will provide evidence of delivery timestamps where available. Preferred path remains direct correspondence with our finance alias on the invoice.
Cross references: Privacy Statement · Cookie Notice · Terms of Use · Cancellation Policy